Return & Refund Policy

At UloversDoll, we understand that buying a sex doll is an important decision. We are committed to providing the highest quality products and excellent customer service. To ensure your peace of mind, we have updated our cancellation and return policy to provide more transparency, flexibility, and support to ensure your experience throughout the entire shopping process. Your satisfaction is our top priority and our dedicated customer service team is always here to help you.

Custom Dolls

• Cancellation within 12 hours: If you cancel within 12 hours of ordering, you will receive a 95% refund, minus a 5% payment processing fee.
• After 12 hours but before production starts: If you cancel after 12 hours but before production starts, a 20% cancellation fee will be charged. At this point, some materials have been allocated and production costs begin to be incurred.
• After production starts: Once production begins, a 50% cancellation fee will be charged.
• After production is completed and shipped: Once the doll is completed and shipped, the order cannot be cancelled.

In-Stock Dolls

• Cancellation within 12 hours: If you cancel within 12 hours of ordering, we will process a 95% refund, minus a 5% payment platform processing fee.
• Cancellation after 12 hours: Once the shipment is scheduled, you will not be able to cancel the order.

Note: Once the item is shipped, if you cancel the order, the shipping, labor and packaging costs will be deducted from the refund.

Quality Issues

Each doll at UloversDoll is made of high-quality materials and undergoes a rigorous quality inspection before shipment. However, in the rare case that your doll is manufacturing defective or damaged during shipping, please follow the process below to report the defective item and we will be happy to help you:

1. Please take photos and unboxing videos: including pictures of packaging damage and photos or videos showing the problem.

2. Do not move, use or wash the doll, keep the doll in its original condition.

3. Please contact us at [email protected] within 24 hours of receiving the item with your order number and a brief description of the problem.

4. After confirming the problem, we will provide you with an appropriate solution, which may include a repair kit, replacement parts, partial refund or replacement, depending on the severity of the problem.

5. If the product has a quality problem and needs to be returned or exchanged, the returned product must be unused, unwashed and in original condition.

Please note: Minor cosmetic differences are normal for handmade products and cannot be used as a reason for return.

Return conditions: If you need to return or exchange, the product must be unused, unwashed and in original condition.

Important: To ensure that your problem is handled promptly, please be sure to report any problem within 24 hours of receiving the product. Claims after this time limit may not be processed.

If you receive the doll and want to apply for a return and refund for personal reasons (such as not liking it, changing your mind, not wanting it, feeling that the doll is not as expected, etc.), please note the following points:

1. Unopened, unused, in original condition: In order to ensure the secondary sale of the product, the returned doll must be unopened, unused, unwashed, and in original condition. If the doll has been used or washed, it will not be returned.

2. Return Request Time Limit: We only accept return requests within 48 hours of receiving the doll. After this time period, we will not be able to accept refunds or returns due to the personalized and customized products.

3. Return Costs: Returns for personal reasons require customers to bear the shipping costs, customs duties and related taxes of the return. In addition, we will charge a 50% restocking fee for processing and inspection of the returned goods.

4. Customer Service Approval: All return requests must be approved by our customer service team in advance. Unapproved return requests will not be accepted. To ensure that your return request is processed smoothly, please contact and obtain confirmation from customer service before returning.

We strongly recommend that you carefully consider and confirm your needs for the doll before submitting an order to avoid return requests caused by personal reasons. If you have any questions or need help after receiving the product, please feel free to contact our customer service team and we will provide you with professional support.

In the rare case that your in-stock doll cannot be shipped due to inventory issues, we offer the following two options:

• Free replacement: You can choose another doll, and we will adjust the price difference and provide additional compensation if necessary.
• Shipping from domestic: If you wish to continue to purchase the doll, we can customize the same product from domestic. Of course, this may result in slightly longer delivery time and higher international shipping costs (depending on the specific situation).
• Full refund: If you do not want to choose to replace the doll or accept domestic shipping, you can choose a 100% refund.

Please make sure your shipping information is accurate. If the order is returned due to incorrect address or rejection, the following conditions apply:

• Restocking fee: A 50% restocking fee will be charged.
• Shipping costs are non-refundable: Return shipping costs are not refundable.

Logistics delays

Due to different customs clearance policies in different countries/regions (such as Switzerland, Australia, Canada, etc., which require customers to clear customs), the package may be delayed during customs clearance. We have no control over any additional fees or delays incurred during customs clearance. (However, certain compensation will be given based on actual customs clearance)

Package Lost

If your package is lost during transportation, please immediately file a claim with the carrier and notify us, and we will process it for you. Please note that most packages require an adult signature to ensure safe delivery, so please be sure to pay attention to this when tracking your order.

We are committed to providing excellent service and ensuring that your shopping experience is pleasant. If you have any questions or need assistance, please contact our customer service team at [email protected]. We will do our best to help you and ensure that your issue is properly resolved.