At Uloversdoll, we are committed to providing every customer with quality sex dolls and services that meet and exceed your expectations. We understand that the shopping process can be uncertain, so we offer a 100% satisfaction guarantee on all our products. We are confident in every product we offer and want you to be satisfied with your purchase. If you are not completely satisfied with your purchase, we will ensure that you can return it smoothly and receive a full refund.

Authenticity guarantee
All sex dolls sold on Uloversdoll.com are 100% authentic. We work with many well-known brands and manufacturers, have global sex doll import authorization, and strictly adhere to the standards of official suppliers. Click here to view our authorization certificate.

Brand new product guarantee
We ensure that all sex dolls are brand new, unused and intact when shipped, and are exactly the same as the description and pictures on the website.

Strict quality control
We have established a strict quality control system, and each doll will be thoroughly inspected and tested before leaving the factory to ensure that its function and appearance meet high standards. We use privacy packaging and work with reliable logistics companies to ensure that the goods can be delivered safely and on time.

100% Satisfaction Guarantee
As the leading sex doll retailer in the US market, Uloversdoll is committed to providing you with five-star customer service. We will provide you with factory-shot product photos before shipping to ensure that you are satisfied with the details of each doll. If you find any problems when you receive the product, we will provide you with repair, replacement or full refund services according to the specific situation.

After receiving the doll, please make sure to inspect it thoroughly and take a video or photo of the unpacking process. Avoid using it until you confirm that the doll is not obviously damaged or does not match the description.

If you find any damage to the doll or it does not match the description, please contact our customer service team immediately and provide relevant photos and videos as evidence. Our team will analyze the problem with you and provide compensation according to the specific situation, including re-shipment, replacement of goods or refund.

• Received the wrong product: If the product you received is completely different from the factory picture or the description on the website, please provide an unpacking video (including the doll's complete body, head, shipping label and outer packaging) as evidence. We will verify the situation and provide you with a replacement product.
• Damaged products: If the product you received was severely damaged during transportation, please contact the shipping company immediately to file a claim. For minor damage, we will provide relevant repair tools and guidance to help you repair it.
• Lost package: If the tracking information shows that the package has been delivered but you have not received it, please contact the carrier (such as UPS/FedEx) in time to file a claim. To protect your privacy, most packages will be attached with adult signature service (individual cases may vary).

• Minor defects: Minor defects are not covered by the return guarantee. Such defects include small surface scratches, slight indentations or creases, subtle changes in the skin surface, loose finger and toe nails, eyelashes falling off, etc. We will provide you with repair suggestions and necessary tools.
• Product detail differences: Due to handmade production, the details of each doll may be slightly different. For example, facial makeup, areola and vaginal color may have slight differences due to handmade production or different display screens, which are all within the normal range.
• Minor damage during transportation: Minor damage may occur during transportation, such as scratches on the skin surface or a slight bend in the neck. Such problems usually do not affect the function of the doll, and Uloversdoll will provide you with necessary repair support.
• Heating and moaning function: Please make sure that the doll you receive is in good working order, especially the heating and moaning functions. If a malfunction occurs during use, we will not provide warranty service unless it is caused by a production defect.
• Man-made damage: If the damage is caused by improper operation or carelessness (for example, overextension of limbs or broken bones), it is not covered by the warranty. We will analyze and evaluate the damage based on the relevant information provided.
• Second-hand goods: Sex dolls are highly private products. Once used, they are not eligible for return or warranty service. However, we will do our best to provide you with repair advice and support.

Thank you for choosing Uloversdoll, we will continue to provide you with the best products and services! If you have any questions or need further help, please feel free to contact our customer service team.