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Welcome to ULOVERSDOLL Realistic Sex Doll Store
adult sex doll

Sex Doll FAQ

About ULoversDoll

Yes, UloversDoll.com is a legitimate online store that exclusively sells 100% authentic sex dolls. We work with several reputable manufacturers, including WM, Irontech, ZELEX, Top Fire, and more, ensuring that all of our products meet the highest standards of quality and authenticity.

UloversDoll is a leading international supplier of realistic TPE and silicone sex dolls. We collaborate with trusted brands to offer high-quality, customizable dolls that meet the needs and preferences of our customers. Rest assured, every product we sell is 100% authentic and certified.


Product Legality & Customs

Sex dolls are legal in most countries and regions. All products from UloversDoll comply with international import laws, so you can shop with confidence. We ensure smooth customs processing for all orders.


Ordering & Purchase Process

  1. Browse our extensive selection and choose the doll you like.
  2. Select any customization options to personalize your doll.
  3. Click "Add to Cart" and proceed to checkout to complete your purchase.

Yes! Every customer who purchases a sex doll from UloversDoll will receive free gifts, including:

  • · Premium lingerie
  • · Drying sticks (2 pieces)
  • · USB ultraviolet sterilizer

Payments & Security

Absolutely! Whenever we run promotions, you can enter the promo code during checkout to apply the discount to your order.

We offer several secure payment methods:

  • · PayPal
  • · Credit/Debit cards
  • · Apple Pay
  • · Google Pay

Yes, your privacy and security are a top priority. We use SSL encryption to protect all payment information, and all transactions are processed securely through PayPal for added safety and privacy.

The possible reasons are as follows:

Reason 1: incorrect account/billing details(card number, expiration date, billing zip code, CVV/CVC),please check again.

Reason 2: The bank card has a limit, please contact your bank.

Reason 3: The payment system is busy and caused an error. Please try again later. This is very important. Of course, you can choose other credit card payment methods.

If the problem is not resolved, please use bank card transfer or paypal to pay, thank you.


Ordering & Purchase Process

Custom dolls typically take 2-4 weeks to produce.

For dolls shipped from our U.S. warehouse, the delivery time is usually 5-7 days.

Once your doll ships, we will email you a tracking number within 3-4 days so you can monitor your package’s journey.


Shipping & Customs Fees

We partner with UPS and FedEx to ensure fast and secure shipping worldwide.

We offer free, discreet shipping worldwide, including the U.S., Canada, European Union, Japan, Australia, UK and more.

However, due to various import laws, we do not ship to the following countries:

  • · Islamic countries
  • · India
  • · Malaysia
  • · African nations
  • · Mexico
  • · Brazil
  • · South Korea

We provide free global shipping, and all prices include VAT and customs fees. However, some countries (e.g., Australia, Canada, the UK) may require customers to handle customs clearance themselves, and we will assist with the process.

Yes, all packages are carefully packaged with no specific markings or labels on the box to indicate that it contains a sex doll. If you prefer not to have the order delivered to your home, we can have it sent to a FedEx/UPS store where you can conveniently pick it up.


Returns & Order Modifications

When you receive your sex doll, please carefully inspect it to ensure it’s in perfect condition. If you notice any quality issues caused by damage or other non-user factors, take clear photos and do not use the doll. Please contact us within 14 days at [email protected] to report the issue. Once the defect is confirmed, we will arrange for a return or provide a replacement.

Non-quality-related returns will incur a 80% return fee. If the doll has been used, we will not be able to issue a refund.

Order processing typically begins within 12 hours of receiving your order, so please double-check your order before submitting it. If you wish to cancel your order after processing has started, a 20% cancellation fee will apply. If your doll is already in production and you still wish to cancel, a 50% cancellation fee will apply. Unfortunately, once your doll has been shipped, we are unable to cancel the order. We appreciate your understanding.


About Sex Dolls

The promotional images provided by the manufacturer are taken by professional photographers under controlled lighting conditions, which can create some differences compared to the actual product, especially with TPE dolls. However, the difference with silicone dolls is minimal. If you’d like to see real factory images of the doll, feel free to contact us at [email protected], and we’ll be happy to send you the authentic factory photos.

Sex dolls come with three orifices—vagina, anus, and mouth—each offering a unique and realistic experience. Many high-end models feature advanced configurations to enhance pleasure, such as automatic oral sex functionality and AI-powered chat features, which can add to the overall enjoyment and realism.

We are a manufacturer of the TPE sex doll, we offer the following suggestions for the maintenance of your TPE love doll.

Here is what you need to know:

1.How to clean the holes

Each sex dolls come with a vaginal irrigator (or vaginal flusher, picture attached). After using it, flush the holes with the water pump we provide you. Then insert cloth in the holes to absorb the humidity left. If you need to clean the outside part, just wash the sex doll with water and soap. Wipe it until it is dry, never use a hairdryer because if you heat the doll more than 40ºC it can start melting. Then apply some baby powder on her skin, it will absorb any humidity left and improve the touch feeling. To dry the holes, we suggest using tampons, one for the mouth and 2 for the vagina (behind each other), and 2 for the anus opening (behind each other). Tampons are much easier to insert, soaking off the moisture, do not produce fluffs and can be easily removed with the strip. The tampons are soaking off most of the sperm-lube mixture. That allows you to move the doll without the fear that something drops out. You can remove the tampons after a few minutes.

2.TPE Rehydration

Once a month it is recommended to hydrate the entire doll with mineral oil to keep the doll factory new. Similar to washing your doll you apply baby il on the front half of the body and wait approx 2 hours for absorption and flip the doll over and repeat. Be sure to remove baby powder first before oiling her body. Vaseline can be used under high-stress areas such as the armpits, crotch, and vagina but requires approx. 12 hours for absorption. Vaseline and Nivea creme have higher mineral oil content than baby oil. For hydrating the entire body, baby oil is the proper choice.

3.Stains from clothes

Clothes with dark colors may stain the skin of the Japanese sex doll, especially if they are new. Try to use always light colors. If you need to use dark color clothes and they are new, you should wash them before dressing the doll with them. If the skin of your doll gets stained we can provide you a special cleaning cream to remove the stains. Just ask us, please.

4.Using Lube

We recommend using water-based lubrication for sexual intercourse with your big chest sex doll. But there are some people who prefer it without. Just decide for yourself. It is safe to use Vaseline or baby oil for lube alternatives too. If you want to use regular lubricant, make absolutely sure it is water-based and not silicone-based because it could damage the TPE material.

5.Storing her

To avoid wearing out the underarm or other parts of the skin, please keep arms and legs straight and parallel to the body when not in use. If you store it in a bent position for a long time, for example sitting or with her arms up, you will take the risk to make her skin folds look like scars even in normal position.

6.Blacklist of harming products

① Alcohol:

Pure alcohol like rubbing alcohol, alcohol thinned with water and products containing a lot of alcohol like baby wipes, disinfecting wipes, sprays and soaps, toy cleaners, etc.

Alcohol is producing micro-cuts (irreparable) and a dry-out effect (porous, cracked, and brittle ) inside the TPE structure.

Spray perfume only on clothing and/or wig before you put on your BBW sex doll.

Do not spray perfume directly on the doll's TPE surface.

② Solvents:

All kinds of single solvents and solvent compounds like mineral spirits, odorless mineral spirits, paint thinner, nitro-thinner, and products containing solvents like alcohol-free baby wipes (includes ether and/or chlorine instead of alcohol), etc. Solvents are causing a dissolving process inside the TPE structure, are destroying the block-copolymers and therewith they are extremely harmful to TPE. Only official repair solvents for TPE dolls and their different TPE blends, provided from the vendors, are allowed according to their repair manuals/videos and recommendations from the vendors and manufacturers.

③ Vegetable oil:

Products containing vegetable oil, like crèmes, soaps, shower gels with coconut oil, fruity oils, etc. Vegetable oils are sealing the TPE surface and therewith the necessary breathing function of TPE is stopped.

④ Silicone oil:

Products like wet condoms (includes dimethicone) and silicone-based lube. Silicone oil influences the TPE structure and makes it harder, cracked, and brittle. Also, a shrinking process of the TPE can happen. If you follow the simple steps in the maintenance of your doll then you will find a long-lasting product

⑤ Hairdryer

*Never use a hairdryer or other heat source to blow your big ass sex doll dry. The high temperature of the hairdryer will melt or deform the TPE material.

Use a soft absorbent towel and gently pat your sex doll dry after cleansing when you used it. After thoroughly drying, apply a light dusting of Premium Renewal Powder to keep her skin soft and velvety.


Other Information

Unfortunately, due to warehouse restrictions, we are unable to offer in-person visits. If you need additional images or have any questions, please feel free to contact us via email.

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